Returns & Exchanges

At Echelon Fit, we want you to be fully satisfied with your workout experience; if you are not happy with your purchase, you can return your equipment within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our Member Research team via our online portal or email to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Equipment

  Securely pack your item in its original packaging, including all power cords, accessories, and manuals to ensure a smooth inspection process.

• 3.
  Schedule a Pickup

  Once your return is authorized, we will coordinate with our specialized freight partners to schedule a convenient time to collect the equipment from your home.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned unit, your refund will be processed back to your original payment method within 7 to 10 business days.